I did not receive the item I purchased

In some very rare cases, players are not receiving rewards for the in-game purchases that they've made.

Please, follow the steps below if you didn't receive purchased items:

1. Press the "Restore" button in the game settings;
2. Restart your game. 

Please note that the purchase status check and re-initiation processes may take up to 24 hours to complete!

If the purchased items do not appear on your account in the course of 24 hours, please contact support and send us a screenshot of your purchase receipt with a transaction code.