Michelle
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Activity overview
Latest activity by Michelle-
Michelle created an article,
Game update issues
In some rare cases, a new version of the game could not appear in the App Store or Google Play Store. Here's a quick instruction on how to refresh your device's application store and download the l...
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Michelle created an article,
[FIXED] Game/Payment Not Available/Item Not Found errors on Google Play
THE ISSUE WAS FIXED, DOWNLOAD THE GAME UPDATE FROM GOOGLE PLAY You might've encountered issues with in-game purchases or issues with installing our game from Google Play.
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Michelle created an article,
Maze Energy from Chests not counting
Right now, the Maze Energy you get from Chests does not credit to your Maze Energy bar and can't be used. Our team is already aware of this, we're working hard to fix things up! All affected playe...
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Michelle created an article,
How to Update
Here's a quick step-by-step guide on how can you update our game. Our game is available on the following platforms:Google Play linkApp Store LinkWeb version Link For App Store: Open the App Stor...
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Michelle created an article,
How to send in-game Logs
If you encountered a critical issue or stuck in any part of the game, sometimes we may ask you to send us your in-game Logs, so we could gather more info on the issue and resolve it faster!You need...
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Michelle created an article,
Where can I find receipts for my purchases?
If you have any issues with a purchase, a support agent will most likely need a receipt from you in order to check it. More precisely, a screenshot of the receipt. Your screenshot should contain: ...
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Michelle created an article,
I did not receive the item I purchased
In some very rare cases, players are not receiving rewards for the in-game purchases that they've made. Please, follow the steps below if you didn't receive purchased items: Press the "Restore" bu...
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Michelle created an article,
I am unable to make a purchase
If your purchase was unsuccessful, and you received an error in the process, perform the following troubleshooting steps: Check if your payment methods are working correctly, e.g. make sure your c...
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Michelle created an article,
Can I play on the same account on multiple devices?
Yes you can! Let's review all the options. For Android and iOS devices You can attach a Facebook account to your game profile in the game settings here: After that, you'll be able to log in on an...
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Michelle created an article,
I've lost my account. How to recover my progress?
You may freely retrieve your game progress if it has been linked to Facebook or email (depending on the platform you use) whenever you want to! For Android and iOS: First and foremost, check if you...