Michelle
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Articles
Recent activity by Michelle-
Where can I find receipts for my purchases?
If you have any issues with a purchase, a support agent will most likely need a receipt from you in order to check it. More precisely, a screenshot of the receipt. Your screenshot should contain: ...
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I am unable to make a purchase
If your purchase was unsuccessful, and you received an error in the process, perform the following troubleshooting steps: Check if your payment methods are working correctly, e.g. make sure your c...
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I did not receive the item I purchased
In some very rare cases, players are not receiving rewards for the in-game purchases that they've made. Please, follow the steps below if you didn't receive purchased items: Press the "Restore" bu...
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Can I play on the same account on multiple devices?
Yes you can! Let's review all the options. For Android and iOS devices You can attach a Facebook account to your game profile in the game settings here: After that, you'll be able to log in on an...
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I've lost my account. How to recover my progress?
You may freely retrieve your game progress if it has been linked to Facebook or email (depending on the platform you use) whenever you want to! For Android and iOS: First and foremost, check if you...
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I want to reset my progress or delete my account data
Sometimes taking a fresh approach to the game can make things easier or even more fun, possibly because you have made some wrong decisions in your first playthrough. This article will tell you more...
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How do I save my account progress?
This article will guide you through the process of saving your account progress. We strongly recommend you to save your game progress, so your account won't be lost in case of emergency! For Andr...
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My account got suspended. Why?
In the following article, we will discuss some of the possible ways why your communication in-game or account as a whole may be suspended and how to avoid that. If you take part in behavior that’s...
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Alliance Bonuses
Any participation in Alliance War will provide you with guild specific resources. Some of them, specifically Apex, will allow you to spend them in your Alliance Bonuses. Alliance Bonuses provide ...
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Chest Advertisement Speedup
Some users have the option to speed up their chest-opening time by watching ads. This feature is currently being tested and available only for some users playing on mobile platforms, such as Androi...