Michelle
- Total activity 53
- Last activity
- Member since
- Following 0 users
- Followed by 0 users
- Votes 0
- Subscriptions 28
Articles
Recent activity by Michelle-
Game update issues
In some rare cases, a new version of the game could not appear in the App Store or Google Play Store. Here's a quick instruction on how to refresh your device's application store and download the l...
-
[FIXED] Game/Payment Not Available/Item Not Found errors on Google Play
THE ISSUE WAS FIXED, DOWNLOAD THE GAME UPDATE FROM GOOGLE PLAY You might've encountered issues with in-game purchases or issues with installing our game from Google Play.
-
Maze Energy from Chests not counting
Right now, the Maze Energy you get from Chests does not credit to your Maze Energy bar and can't be used. Our team is already aware of this, we're working hard to fix things up! All affected playe...
-
How to send in-game Logs
If you encountered a critical issue or stuck in any part of the game, sometimes we may ask you to send us your in-game Logs, so we could gather more info on the issue and resolve it faster!You need...
-
How to Update
Here's a quick step-by-step guide on how can you update our game. Our game is available on the following platforms:Google Play linkApp Store LinkWeb version Link For App Store: Open the App Stor...
-
Where can I find receipts for my purchases?
If you have any issues with a purchase, a support agent will most likely need a receipt from you in order to check it. More precisely, a screenshot of the receipt. Your screenshot should contain: ...
-
I am unable to make a purchase
If your purchase was unsuccessful, and you received an error in the process, perform the following troubleshooting steps: Check if your payment methods are working correctly, e.g. make sure your c...
-
I did not receive the item I purchased
In some very rare cases, players are not receiving rewards for the in-game purchases that they've made. Please, follow the steps below if you didn't receive purchased items: Press the "Restore" bu...
-
Can I play on the same account on multiple devices?
Yes you can! Let's review all the options. For Android and iOS devices You can attach a Facebook account to your game profile in the game settings here: After that, you'll be able to log in on an...
-
I've lost my account. How to recover my progress?
You may freely retrieve your game progress if it has been linked to Facebook or email (depending on the platform you use) whenever you want to! For Android and iOS: First and foremost, check if you...